> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onyx.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Access tickets and conversations from Freshdesk

## How it works

The Freshdesk connector indexes tickets from your Freshdesk account.

## Setting up

### Authorization

<Steps>
  <Step title="Log in to Freshdesk">
    Login to Freshdesk

    * The Freshdesk user must be a verified agent, admin, or owner.
  </Step>

  <Step title="Open profile settings">
    Click the profile avatar and choose profile settings.

    <img className="rounded-image" src="https://mintcdn.com/danswer/aj13v1mzLf028SWE/assets/admins/connectors/freshdesk/freshdesk_1.png?fit=max&auto=format&n=aj13v1mzLf028SWE&q=85&s=dd991e76dbbfcf98627f91eb9e914da6" alt="FreshdeskConnectorAuth" width="1351" height="354" data-path="assets/admins/connectors/freshdesk/freshdesk_1.png" />
  </Step>

  <Step title="View API Key">
    Select **View API Key**.

    <img className="rounded-image" src="https://mintcdn.com/danswer/aj13v1mzLf028SWE/assets/admins/connectors/freshdesk/freshdesk_2.png?fit=max&auto=format&n=aj13v1mzLf028SWE&q=85&s=acb3c34c92e057e74acec93b4b05d534" alt="FreshdeskConnectorAuth" width="1370" height="369" data-path="assets/admins/connectors/freshdesk/freshdesk_2.png" />
  </Step>

  <Step title="Authorize Onyx">
    Once you have the API key, you can use it (as well as your domain) to authorize your Onyx connector.
    The [password field is unused when the API key is provided](https://developers.freshdesk.com/api/#authentication)
    and will be removed in a future version of Onyx. For now, please enter abc into the password field.
  </Step>
</Steps>

### Indexing

<Steps>
  <Step title="Open Freshdesk connector">
    Navigate to the Admin Panel.
  </Step>

  <Step title="Add connector">
    In the sidebar select **Add Connector** and click on the **Freshdesk** tile.
  </Step>

  <Step title="Create credentials">
    Select **Create New** and then provide your **Domain**, **Password** and **API Key**,
    along with an optional name for your credentials.
  </Step>

  <Step title="Save credentials">
    Click **Create** and your credentials will be saved and automatically selected.
  </Step>

  <Step title="Create connector">
    After selecting **Continue** you can choose a name for your connector and then click **Create Connector**.
  </Step>

  <Step title="Start indexing">
    Once you have created your connector Onyx will automatically begin indexing your tickets.
  </Step>
</Steps>