> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onyx.app/llms.txt
> Use this file to discover all available pages before exploring further.

# RequestTracker

> Access tickets from RequestTracker

## How it works

The Request Tracker connector will pull in all tickets updated within the last 10 minutes into the dataset.

Tickets are updated every **10** minutes.

Only Request Tracker REST API 1.0 is supported at this time. REST API 1.0 is implemented in Request Tracker 4.x,
Request Tracker 5.x is not supported currently.

## Setting up

### Create or use a Request Tracker user who has the appropriate permissions

* Create a Request Tracker user that has read access to all queues Onyx should read.

### Configure Request Tracker connector and begin indexing

<Steps>
  <Step title="Open Request Tracker connector">
    Navigate to the Admin Panel and select the **Request Tracker** Connector
  </Step>

  <Step title="Enter credentials">
    In **Step 1**, provide your Request Tracker **username**, **password**, and **RT installation base url**.

    <img className="rounded-image" src="https://mintcdn.com/danswer/24Ocig51qMqahMaT/assets/admins/connectors/requesttracker/RequestTrackerAuth.png?fit=max&auto=format&n=24Ocig51qMqahMaT&q=85&s=c3be565e461154cb8855dda6711557e6" alt="Onyx Request Tracker connector credentials form" width="2454" height="928" data-path="assets/admins/connectors/requesttracker/RequestTrackerAuth.png" />
  </Step>

  <Step title="Start indexing">
    In **Step 2**, click `Connect` to begin indexing

    <img className="rounded-image" src="https://mintcdn.com/danswer/24Ocig51qMqahMaT/assets/admins/connectors/requesttracker/RequestTrackerConnect.png?fit=max&auto=format&n=24Ocig51qMqahMaT&q=85&s=1c97836024169f0a0bada97451cccd48" alt="Onyx Request Tracker connector indexing step" width="2470" height="524" data-path="assets/admins/connectors/requesttracker/RequestTrackerConnect.png" />
  </Step>
</Steps>