> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onyx.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about using Onyx

## General Questions

<AccordionGroup>
  <Accordion title="What kind of questions can I ask Onyx?">
    You can ask Onyx about general world knowledge known to the LLM,
    knowledge from [connected applications](/overview/core_features/internal_search),
    or things searchable on the web (if [Web Search](/overview/core_features/web_search) is configured)
  </Accordion>

  <Accordion title="How is my private data being processed?">
    Please check the [Security](/security/architecture/system_description) tab to learn more.
    Onyx is built with security and data privacy as a core commitment.
  </Accordion>

  <Accordion title="How do I know if Onyx is right for me?">
    Onyx is built for teams of all sizes whether it's a single user looking for a local Chat UI or a global enterprise
    needing a unified GenAI solution for the entire workforce.
    Onyx emphasizes data privacy and security as well as reliable responses by connecting to knowledge whether private
    or from the web.
  </Accordion>

  <Accordion title="Can I run Onyx offline?">
    Yes, however Onyx needs an LLM to function properly.
    You can air gap the entire system but you would need to run a local LLM.
    Note that we strongly recommend using a recent and non-quantized LLM for the best experience.
  </Accordion>
</AccordionGroup>

## Technical Issues

<AccordionGroup>
  <Accordion title="Why is my Onyx deployment not coming up?">
    The most common culprit is under-resourcing the deployment.
    Please refer to the [Resourcing](/deployment/getting_started/resourcing) page to double check.
  </Accordion>

  <Accordion title="Responses are really slow, is this expected?">
    No! Onyx is intended to provide a fast and snappy experience. If the responses are slow,
    it may be due to a couple issues.

    * The LLM attached to the system is slow, has low throughput, or does not support streaming.
    * You've configured locally running models that are not the default but you do not have a GPU available to the
      system. Typically this is from setting a local reranking or embedding model.
  </Accordion>
</AccordionGroup>

## Knowledge and Search

<AccordionGroup>
  <Accordion title="Why can't Onyx find information that I know exists?">
    If it's an internal document,
    it may be because the indexing of the application has not completed or because the access controls are incorrectly
    set. In cases of failure, the system always defaults to least permissive.
    The most common failure is that the [connector](/admins/connectors/overview) is incorrectly configured.
  </Accordion>

  <Accordion title="Does Onyx keep its knowledge up to date?">
    Onyx connectors will fetch updates on a set schedule (typically 30 minutes),
    this polling frequency can be configured by the admin for each connector. The documents, metadata,
    and access permissions all receive updates.
  </Accordion>

  <Accordion title="Why is Onyx refusing to search the internet?">
    Web Search must be configured by an admin to be usable.
    It requires setting up one of the supported Search providers and also a scraper (though this is optional as Onyx
    provides one built in).
  </Accordion>
</AccordionGroup>