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How it works

The HubSpot connector pulls in all of the Tickets and their title, content, associated emails and notes. If other sources of information such as Knowledge Bases, Documents, etc. are desired, this connector can be extended to support those. Reach out to the Onyx team if you need this.

Tickets are updated every 10 minutes.

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Setting up

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Authorization

  1. Create a Private App Integration (see below).

2. Under Scopes (top bar), select the Tickets scope. 3. Copy the Access Token that is shown when the App is created.

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Indexing

  1. Navigate to the Admin Dashboard and select the HubSpot Connector
  2. In Step 1, provide the Access Token from before
  3. Click Connect to begin indexing HubSpot Tickets