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General Questions

You can ask Onyx about general world knowledge known to the LLM, knowledge from connected applications, or things searchable on the web (if Web Search is configured)
Please check the Security tab to learn more. Onyx is built with security and data privacy as a core commitment.
Onyx is built for teams of all sizes whether it’s a single user looking for a local Chat UI or a global enterprise needing a unified GenAI solution for the entire workforce. Onyx emphasizes data privacy and security as well as reliable responses by connecting to knowledge whether private or from the web.
Yes, however Onyx needs an LLM to function properly. You can air gap the entire system but you would need to run a local LLM. Note that we strongly recommend using a recent and non-quantized LLM for the best experience.

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Technical Issues

The most common culprit is under-resourcing the deployment. Please refer to the Resourcing page to double check.
No! Onyx is intended to provide a fast and snappy experience. If the responses are slow, it may be due to a couple issues.
  • The LLM attached to the system is slow, has low throughput, or does not support streaming.
  • You’ve configured locally running models that are not the default but you do not have a GPU available to the system. Typically this is from setting a local reranking or embedding model.
If it’s an internal document, it may be because the indexing of the application has not completed or because the access controls are incorrectly set. In cases of failure, the system always defaults to least permissive. The most common failure is that the connector is incorrectly configured.
Onyx connectors will fetch updates on a set schedule (typically 30 minutes), this polling frequency can be configured by the admin for each connector. The documents, metadata, and access permissions all receive updates.
Web Search must be configured by an admin to be usable. It requires setting up one of the supported Search providers and also a scraper (though this is optional as Onyx provides one built in).
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