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How it works

The Document360 connector will pull in all the articles given the workspace and categories that the user specifies. Articles in Document360 can be saved in either HTML or Markdown format. Currently the implementation only handles HTML format. If HTML format is desired, please submit an issue here Articles are updated every 10 minutes.

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Setting up

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Authorization

1

Open API tokens

Go to Settings > Knowledge base portal > API tokens.
2

Generate token

Click Generate. Enter a token name and select the allowed request methods. Click Generate again. Your portal ID and API key will be displayed.
Document360 token generation

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Indexing

1

Open Document360 connector

Navigate to the Admin Panel and select the Document360 Connector
2

Enter Portal ID and API Key

In Step 1, provide your Portal ID and the API Key from above.Document360 connector authentication with Portal ID and API Key
3

Set workspace and categories

Set the Workspace ID (see below) and Categories. To include all categories, leave the categories empty.
4

Start indexing

Click Connect to begin indexing
Document360 connector authentication