How it works
The Freshdesk connector indexes tickets from your Freshdesk account.Setting up
Authorization
1
Log in to Freshdesk
Login to Freshdesk
- The Freshdesk user must be a verified agent, admin, or owner.
2
Open profile settings
Click the profile avatar and choose profile settings.
3
View API Key
Select View API Key.
4
Authorize Onyx
Once you have the API key, you can use it (as well as your domain) to authorize your Onyx connector.
The password field is unused when the API key is provided
and will be removed in a future version of Onyx. For now, please enter abc into the password field.
Indexing
1
Open Freshdesk connector
Navigate to the Admin Panel.
2
Add connector
In the sidebar select Add Connector and click on the Freshdesk tile.
3
Create credentials
Select Create New and then provide your Domain, Password and API Key,
along with an optional name for your credentials.
4
Save credentials
Click Create and your credentials will be saved and automatically selected.
5
Create connector
After selecting Continue you can choose a name for your connector and then click Create Connector.
6
Start indexing
Once you have created your connector Onyx will automatically begin indexing your tickets.