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How it works

The Gong connector pulls in the transcripts of calls recorded via Gong. The Gong connector indexes the call title, call description, and contents of the actual transcript. New transcripts are pulled every 10 minutes.

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Setting up

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Authorization

1

Obtain API credentials

Get an Access Key and Access Key Secret to pull in Gong transcripts
2

Open Company Settings

As an admin, go to Company Settings on the right of the top options barGong menu
3

Open Ecosystem → API

Next, find the Ecosystem block and select APIGong ecosystem
4

Generate API keys

Once there, select API KEYS (it’s right next to INTEGRATIONS). Click GET API KEY and note down the ACCESS KEY and ACCESS KEY SECRET

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Indexing

1

Open Gong connector

In the Onyx UI, navigate to the Admin Panel and select the Gong Connector
2

Provide credentials

Provide the Access Key and Access Key Secret from the previous step
3

Choose workspaces

Add a list of workspaces to index or leave empty to index all workspaces
4

Start indexing

Click Connect to begin indexing Gong call transcripts